Date: 19th December 2024
Location: Over the North Sea, 180nm northeast of Amsterdam
Aircraft: Embraer ERJ-195-E2, registration PH-NXJ
Operator: KLM Cityhopper
Flight Number: KL-1167
Route: Amsterdam, Netherlands (AMS) to Bergen, Norway (BGO)
Occupants: Unknown
Injuries: None reported
Summary of Events
On 19th December 2024, KLM Cityhopper Flight KL-1167, operating from Amsterdam to Bergen, Norway, was forced to return to Amsterdam after a communication equipment failure was detected mid-flight. The aircraft, an Embraer ERJ-195-E2, was cruising at FL400 over the North Sea when the crew decided to turn back as the failure would have caused the aircraft to be grounded upon arrival in Bergen. The aircraft landed safely on Amsterdam’s Runway 36C approximately 70 minutes after its initial departure.
The issue was resolved, and the flight later resumed its journey, reaching Bergen with a delay of about 2.5 hours.
Sequence of Events
1. Cruise Phase:
• The aircraft was en route at FL400 over the North Sea when the crew detected a failure in the communication equipment.
2. Decision to Return:
• The captain announced to passengers that the issue would have led to the aircraft being grounded in Bergen. To mitigate operational disruptions, the crew decided to return to Amsterdam for repairs.
3. Safe Landing:
• The aircraft landed without incident on Amsterdam’s Runway 36C approximately 70 minutes after departure.
4. Flight Resumption:
• After addressing the communication issue, the aircraft departed again and safely reached Bergen with a delay of about 2.5 hours.
Aircraft Details
• Type: Embraer ERJ-195-E2
• Registration: PH-NXJ
• Configuration: Passenger aircraft
• Operator History: KLM Cityhopper
The Embraer ERJ-195-E2 is equipped with advanced avionics, including redundant communication systems, designed to ensure safety even in the event of equipment failures.
Initial Findings
1. Communication Equipment Failure:
• The issue with the communication system necessitated the return to Amsterdam for repairs.
2. Operational Impact:
• The flight experienced a delay of approximately 2.5 hours, impacting schedules but ensuring safety and regulatory compliance.
3. Passenger Communication:
• The captain’s clear announcement regarding the nature of the issue reassured passengers during the diversion.
Safety Implications
1. System Reliability:
• The incident highlights the importance of robust and redundant communication systems in ensuring operational continuity.
2. Decision-Making:
• The crew’s decision to return to Amsterdam mitigated potential delays and disruptions at Bergen, demonstrating effective problem-solving under time constraints.
Recommendations
1. System Inspection:
• Conduct a detailed inspection of the communication system to identify the cause of the failure and prevent recurrence.
2. Crew Training:
• Reinforce decision-making protocols and communication with passengers during unexpected scenarios.
3. Preventative Maintenance:
• Implement additional checks on critical systems during pre-flight inspections to identify potential issues.
Disclaimer
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Our investigation reports are based on all the evidence and facts we have at the time of writing and posting. We apologise if any details are missed or are not fully accurate.
