Jet2.com has earned a reputation as one of the UK’s leading low-cost airlines, providing budget-friendly flights to popular holiday destinations across Europe. Their commitment to delivering quality service at affordable prices has made them a popular choice among families, groups, and individual travelers. This in-depth review will explore the key aspects of Jet2’s offerings, including their fleet, seating configurations, legroom, in-flight services, and overall value.
Fleet Composition and Seating Configurations
Jet2.com operates a versatile fleet that caters to a wide range of short and medium-haul routes. The current fleet includes the following aircraft types:
1. Boeing 737-800: As the workhorse of Jet2’s fleet, the Boeing 737-800 comprises the majority of their aircraft. It features 189 economy seats in a single-class 3-3 configuration. The cabin layout is standard for low-cost carriers, with efficient use of space but few frills. The 737-800 is praised for its operational efficiency and reliability, making it ideal for short-haul flights. Seat pitch measures 30 inches, which is considered average, and seat width is approximately 17 inches. This setup provides adequate space for short journeys, though taller passengers may find it restrictive on flights exceeding three hours.
2. Boeing 757-200: This larger aircraft is used on high-demand routes. It accommodates 235 economy seats, also in a 3-3 configuration. The seat pitch varies between 30 and 31 inches, offering slightly more legroom than the 737-800. The Boeing 757-200 is known for its powerful performance, making it suitable for longer flights. However, its age can sometimes be evident in the cabin experience, as these planes tend to be less modern than Jet2’s newer aircraft. Passengers should consider selecting extra legroom seats, especially for extended journeys.
3. Airbus A321-200: A more recent addition to Jet2’s fleet, the Airbus A321-200 features between 218 and 220 economy seats. The 3-3 configuration remains consistent, but the seat pitch is slightly less, ranging from 28 to 30 inches. While this setup is more compact, the A321 is lauded for its quieter engines and overall fuel efficiency, contributing to a more pleasant flight experience. However, on longer routes, passengers may feel the difference in seat comfort compared to the Boeing 757-200.
4. Airbus A330-200: Jet2 occasionally deploys the Airbus A330-200 for popular or long-haul routes. This wide-body aircraft seats 327 passengers in a 2-4-2 configuration. The cabin feels more spacious compared to the narrow-body aircraft, with a seat pitch of 31 inches and wider seats at 18 inches. The A330-200 offers a more comfortable experience, making it the preferred choice for families and travelers on longer flights.
Legroom and Seat Comfort
Jet2.com provides varying levels of comfort across its fleet. Here’s a detailed breakdown:
• Boeing 737-800: With a 30-inch seat pitch, the legroom is satisfactory for short-haul flights. Taller passengers may find the space restrictive, especially when the seat in front is reclined.
• Boeing 757-200: Offering 30-31 inches of pitch, this aircraft provides marginally more legroom, making it a preferable option for routes over three hours.
• Airbus A321-200: With a seat pitch of 28-30 inches, this configuration can feel tight, particularly on flights longer than two hours. The reduced space may be uncomfortable for those requiring more room.
• Airbus A330-200: The 31-inch pitch and wider seats provide a more generous experience. For travelers who prioritise comfort, this aircraft is the best in Jet2’s fleet.
Passengers can reserve extra legroom seats for a fee, which starts at £29 per flight leg. These seats, typically located near the emergency exits or in the front rows, provide significantly more space and are recommended for anyone over 6 feet tall or those looking to maximise comfort on longer routes.
In-Flight Services and Amenities
Food and Beverage Options
Jet2.com does not provide complimentary meals or beverages. Instead, passengers have access to an in-flight menu that includes a variety of snacks, sandwiches, and hot meals. Pre-ordering meals up to 48 hours before departure is advised to ensure availability. The menu features options like:
• All Day Breakfast: A hearty meal with grilled pork sausage, smoked bacon, omelette, hash browns, and baked beans.
• Vegetarian Breakfast: Includes vegetarian sausage, omelette, hash browns, and baked beans.
• Chicken Tikka Masala: A flavorful dish served with rice, perfect for those seeking a warm meal.
For light bites, Jet2 offers crisps, chocolate bars, and drinks, including tea, coffee, and alcoholic beverages. Pricing is competitive for a budget airline, though some passengers have remarked that meal quality could be improved.
Cabin Crew and Customer Service
Jet2.com’s cabin crew receive consistent praise for their friendly, professional, and efficient service. Passengers often commend the staff’s cheerful demeanor and willingness to assist with various needs, from seating adjustments to providing information about destinations. The boarding process is typically smooth, thanks to clear communication and organised procedures. Jet2’s emphasis on customer service is evident, as crew members are proactive and approachable.
However, the experience may vary depending on flight duration and passenger volume. During busy holiday seasons, the service can feel stretched, but overall, Jet2 maintains a high standard of care.
Baggage Policies and Fees
Jet2.com provides a standard hand luggage allowance of one item weighing up to 10kg, with maximum dimensions of 56 x 45 x 25cm. Checked baggage allowances are generous, with a 22kg limit that can be purchased when booking. Prices for checked baggage start from £25 per bag per flight leg, depending on the route. Passengers are advised to pre-pay for baggage to avoid higher fees at the airport.
On-Time Performance and Reliability
Jet2.com boasts a strong track record for punctuality. According to recent statistics, over 85% of Jet2 flights depart and arrive on time, placing them among the most reliable budget carriers in Europe. This punctuality is a significant advantage, especially for passengers with tight schedules or connecting transport plans. The airline’s operational efficiency is a testament to its well-maintained fleet and strategic planning.
Ratings
Based on the detailed analysis above, here is a breakdown of how Jet2.com fares:
• Fleet and Seating Configuration: 4/5
• Jet2’s fleet is versatile and well-suited for its routes, but the seat pitch on certain aircraft, especially the Airbus A321-200, could be improved. The wide-body A330-200 provides a superior experience on longer flights.
• Legroom and Seat Comfort: 3.5/5
• While adequate for short-haul flights, the legroom on some aircraft can be tight. Extra legroom seats are available but come at a cost.
• In-Flight Food and Beverage: 3.5/5
• The variety and quality of food are satisfactory, but the lack of complimentary offerings may disappoint some passengers. Pre-ordering meals is a good option for those seeking hot food.
• Cabin Crew and Service Quality: 4.5/5
• Jet2’s cabin crew are a standout feature, consistently providing friendly and attentive service. The airline’s commitment to customer satisfaction is evident in its proactive approach.
• Overall Value for Money: 4/5
• Jet2.com offers a competitive travel experience, balancing cost with reliability and service. Passengers should be prepared for additional fees for seat selection, baggage, and meals.
Final Thoughts
Jet2.com offers a compelling mix of affordability and reliability, making it a strong contender for European travel. While there are additional costs for amenities that come standard with full-service airlines, the overall experience remains positive. With friendly staff, a solid on-time performance record, and options for added comfort, Jet2 is ideal for budget-conscious travelers who prioritise efficiency and service.
Disclaimer
This review is based on facts and statistics available as of 2nd November 2024. Information is accurate at the time of writing, but services and policies may change. For the latest details, please visit Jet2.com directly. If you are the rightful owner of any photos and wish for them to be removed, please email takedown@cockpitking.com.
